top of page
< Back

1. TERMS & CONDITIONS 

Effective Date: 3/12/2025

These Terms & Conditions govern the use of all coaching services provided by Robbie Manson Coaching, including 1-1 Coaching, Supported Coaching, Custom Programs, and any future services.
By accessing this website or purchasing any coaching plan, you agree to these terms.

1. Service Overview

Robbie Manson Coaching provides remote rowing, strength, and conditioning guidance. Coaching is educational in nature and supports athletic development. It does not replace medical advice, physiotherapy, nutrition counselling, or psychological services.

Programs and feedback are delivered through digital platforms such as TrainingPeaks, email, and video review.

2. General Coaching Expectations

Clients are expected to:

  • Train safely with appropriate equipment

  • Follow prescribed intensities and session structure

  • Keep training data accurate and up to date

  • Communicate honestly and proactively

  • Seek medical clearance when appropriate

The effectiveness of coaching relies on consistent training, communication, and adherence.

3. Communication

All coaching communication occurs via email unless otherwise agreed.
Typical response time is within 24 hours Monday–Friday.
Weekend responses may be slower.

4. Payments & Billing

All coaching plans operate on a recurring 4-week billing cycle unless explicitly stated otherwise.
Payment must be completed before coaching continues.

Payments are processed securely through Stripe or Wix Payments.
All pricing is listed in NZD unless otherwise noted.

See our Payment, Billing & Refund Policy for full details.

5. Cancellation

You may cancel your coaching plan by providing the required notice outlined in the Payment & Refund Policy.
Cancellation stops future payments but does not generate refunds for previous cycles.

6. Termination by Coach

Robbie Manson Coaching reserves the right to discontinue coaching if:

  • Communication becomes inconsistent

  • Behaviour is inappropriate or disrespectful

  • Safety concerns arise

  • Payment issues repeat

  • Coaching is no longer appropriate or beneficial

A pro-rated refund will be issued only when coaching is terminated by the coach.

7. External Tools & Platforms

Coaching may require the use of third-party platforms such as:

  • TrainingPeaks

  • Wix

  • Stripe

  • Email/video tools

These platforms have their own terms and policies which clients must also accept.

8. Intellectual Property

All training programs, educational material, videos, and written content remain the intellectual property of Robbie Manson Coaching.
They may not be copied, shared, sold, or distributed without permission.

9. Governing Law

These Terms & Conditions are governed by the laws of New Zealand.
Any disputes will be resolved under New Zealand jurisdiction.

10. Acceptance

By purchasing coaching services or using this website, you confirm you have read, understood, and agree to these Terms & Conditions.

​

2. PRIVACY POLICY

Effective Date: 3/12/2025

Robbie Manson Coaching (“we”, “our”, “us”) is committed to protecting your privacy.
This policy explains how your personal information is collected, used, and protected.

1. Information We Collect

We may collect the following information:

  • Name, email, contact details

  • Training history, goals, and relevant background

  • Training data uploaded to TrainingPeaks or other tools

  • Technique videos submitted by you

  • Information provided via intake forms, check-ins, or communication

  • Health information you voluntarily disclose (e.g., injuries, medical notes)

We do not collect more information than necessary to deliver coaching.

2. How We Use Your Information

Your information is used to:

  • Deliver coaching services

  • Build and adjust your training program

  • Provide technique analysis

  • Communicate with you

  • Maintain accurate coaching records

  • Improve services and client experience

We do not use your data for marketing without your consent.

3. Payment Information

We do not store or process credit card details.
All payments are handled securely by:

  • Stripe

  • Wix Payments

These providers comply with PCI-DSS security standards.

4. Data Storage & Security

Your information may be stored across:

  • TrainingPeaks

  • Wix

  • Stripe

  • Secure email systems

These platforms use encrypted and secure storage systems.

Although reasonable steps are taken to protect your data, no system is completely risk-free.
You acknowledge that transmission of data over the internet involves inherent risk.

5. Sharing of Information

We do not sell or rent your information.

We only share data when:

  • Required by law

  • Necessary for payment processing

  • Explicitly requested by you in writing

6. Data Retention

We retain information:

  • While you are an active coaching client

  • For a reasonable period after coaching ends (for records and legal compliance)

You may request deletion of your data at any time, subject to legal requirements.

7. Your Rights

You may request:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion of your data (where legally permitted)

Requests can be made via email.

8. Updates to This Policy

This policy may be updated periodically.
Continued use of coaching services indicates acceptance of any changes.

9. Acceptance

By using this website or purchasing coaching services, you agree to this Privacy Policy.

​

3. PAYMENT, BILLING & REFUND POLICY

Effective Date: 3/12/2025

This policy explains how payments, billing cycles, cancellations, and refunds operate for all coaching plans.

1. Billing Cycles

  • Coaching plans renew every 4 weeks unless stated otherwise.

  • Payment must be completed before new programming begins.

  • Failed payments may result in paused access until resolved.

2. Payment Processing

Payments are processed through:

  • Stripe

  • Wix Payments

We do not store credit card details.

All pricing is listed in NZD.

3. Refunds

Because coaching is personalised and prepared in advance:

  • No refunds are provided once a coaching cycle has started.

  • No refunds for:

    • Change of mind

    • Missed sessions

    • Illness, injury, or travel

    • Lack of adherence

    • Schedule changes

If Robbie Manson Coaching cannot deliver the service, a pro-rated refund for unused weeks will be provided.

4. Cancellations

  • You may cancel your coaching with 7 days’ notice before the next billing date.

  • Cancellations made inside the 7-day window may still be charged for the upcoming cycle.

  • Access to TrainingPeaks Premium and coach communication ends when your billing cycle ends.

5. Non-Payment

If payment fails or remains overdue:

  • Coaching, communication, and TrainingPeaks Premium may be paused

  • Program updates may not be provided

  • Service may be discontinued after repeated issues

6. Price Adjustments

Prices may be updated periodically.
Existing clients will be given notice before any changes are applied to their subscription.

7. Acceptance

By purchasing any coaching plan, you agree to this Payment, Billing & Refund Policy.

bottom of page